Practice Updates Library

17th May

Covid-19 Vaccination Status

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

Westlands Newsletter Spring 2021
28th Apr

Westlands Newsletter Spring 2021

To read the full Newsletter please click here

1st Apr

April Update for Westlands Patients

 Dear Patients

We are all delighted by how well the Covid vaccination programme is going and we look forward to this improving the quality of life for all of us as the Roadmap Out of Lockdown begins.

If you are 50 or over please do book an appointment for your vaccine as soon as you can:

There will be fewer first vaccines delivered in April, although second vaccines will be given.

Plans to vaccinate patients under 50 have not yet started

We expect vaccine deliveries to increase again in May 

We will be taking this opportunity in April to start looking at:

  • how we can get back to a normal routine of consulting with patients
  • which screening areas we need to prioritise
  • how we can do this in a Covid safe way

Thank you for your patience as we all work through these changes, and do look after yourselves by attending all your appointments including those for immunisations and screening.

Dr P Bennett, Dr L Bowd, Dr E Nash, Dr D Teodorescu, Dr C Castle, Dr H Pandya

31.03.21
17th Mar

COVID-19 Vaccination Programme

Dear patients, 

As you will know, the Covid vaccination programme is well underway at our new vaccination site, Portchester Community Centre.  A number of our patients have already been able to receive their first vaccinations, and a proportion of those in the highest risk categories have now received their second vaccine too!  

We are currently working through the patient groups, as directed by NHS England.  We will be in touch with you when it is your turn. We know that many of you are keen to be vaccinated as soon as possible, but we must ask everyone to be patient – we are not holding reserve stocks of the vaccine and so cannot simply add in extra appointments. Calling or messaging the practice will not get you an appointment more quickly, but it will take our staff away from their other work.   Our staff have been proud to be part of a huge local effort to protect so many people, so quickly. 

Please note that both the Pfizer and AstraZeneca vaccines have been approved by MHRA (Medicines and Healthcare products Regulatry Agency) for vaccination.  The MHRA states that "the benefits of the vaccine in preventing COVID-19, with its associated risk of hospitalisation and death, far outweigh the risks of side effects. People should go and get their COVID-19 vaccine when asked to do so"

The government has said that the vaccination process will be a marathon, not a sprint. It will take time to protect everybody, but we will be in touch with you all as soon as we possibly can. And while you wait for that invitation please remember to do the basics, to keep yourselves safe – wash your hands, cover your face, and give other people space. 

Very best wishes, 

 

Westlands Medical Centre

Smokefree Hampshire
9th Mar

No Smoking Day 2021 - 10th March

Today is the day to stop smoking - for more information please follow these links;

Today is the day to stop smoking poster

https://www.nhs.uk/better-health/quit-smoking/

 

9th Mar

Covid-19 Vaccination Centre Address Change

We like to inform you that as from 10 March 2021, all Covid-19 vaccination clinics will be held at Portchester Community Centre. We have worked closely with the Community Centre staff and volunteers to set up the vaccination programme from their site.  We would like to thank them for all of their support in this exciting project.

All patients coming for their vaccines should now attend:

Portchester Community Centre

Westlands Grove

Portchester

PO16 9AD

Should you have any questions, please call Westlands Medical Centre on 02392 377514.

Please do not attend without an appointment.  We look forward to welcoming you to our new Vaccination Centre.

Westlands Partners and Management Team

24th Feb

Covid Vaccination Update From Westlands

 

We just wanted to give you an update on the progress of the COVID vaccination programme for our patients.

 

This programme is being delivered as a joint service run by ourselves, The Centre Practice, Gudgeheath Lane Surgery and Portchester Health Centre.

 

Since starting at Westlands we have given 3396 1st dose vaccinations. This means that 32% of our patients registered at Westlands have had their first vaccine.  This is a phenomenal achievement by all the team at Westlands and the volunteers who have supported us.

 

We have been supported by a home visiting team who have helped us vaccinate those in care homes and those who are registered as housebound.

 

Our vaccination programme is 100% dependent of the delivery schedule for the vaccines.  We have no control over what vaccine is delivered, how many doses are delivered or the day of delivery.  Often we get a matter of days’ notice to organise the clinics so we really appreciate how responsive our patients have been to the short notice they have often been given of the vaccination date and time.

 

First Dose Vaccinations

We are currently receiving the notifications from NHS England of those patients newly identified as Clinical Extremely Vulnerable (Group 4) These patients will be our priority group when we receive the next ‘first dose’ vaccination supply.  We will then resume the programme for the rest of the groups.

 

Second Dose vaccinations

We are just about to reach the 10 week marker from when we first started vaccinating so we are starting to recall patients in for their second dose.

 

We appreciate all the support we have received from our patients and the local community.  Please help us by not contacting the practice about getting your first or second vaccine, we are working systematically through our patient list adhering to the government’s guidance. The only exception would be if;

  • you are age over 65 years and registered housebound
  • you are in group 2 – 5

and you would like to have a covid vaccination then please contact us and let us know.

 

Thank you

Westlands Medical Centre

 

16th Feb

Covid Vaccine Update

 

  

Dear Patient

 

We are all excited to hear about the progress of the rolling out of the Covid vaccine and look forward to this improving the quality of life for all of us.

 

We know that you, like us, are struggling with the continued confines imposed upon us all due to the Covid-19 pandemic.

 

Everyone is trying to make the best of the situation and, as a practice, we are committed to caring for you in the best possible way whilst keeping both you and ourteam safe.

 

To keep you as informed as possible, we will update these messages frequently as we become aware of more information from NHS England:

 

If you are 70 or over and have not had your Covid-19 vaccine please either :

 

o Phone 119

 

 

o Contact us on 02392 377514

 

Please do make sure you keep your vaccine appointment.

 

The vaccine is safe, simple and will offer you and those around you crucial protection against this virus

Dr Nikki Kanani Medical Director NHS England 

 

Thank you for your patience

Dr P Bennett, Dr L Bowd, Dr E Nash, Dr D Teodorescu, Dr C Castle, Dr H Pandya

16.02.21
21st Jan

Covid Scams - What to watch out for

Dear patients,

As you will probably know, we are currently working hard to give the Covid-19 vaccination to all eligible patients. Please do not contact us about getting vaccinated – everyone will be invited in due course, and we will not leave anybody out.

We have been made aware that some fraudsters may have been using the pandemic to target people, sending false messages which pretend to offer appointments. In these false messages, people may be asked to provide their bank details to verify their identity.

Please note - no part of the NHS will ever ask for your bank details. If you receive a message which appears to be from the NHS but which asks for financial information, it will be a hoax.

More information and advice can be found here.

We will be in touch with all eligible patients about getting the Covid-19 vaccine as soon as we can. In the meantime, please remember do keep doing the basics to help protect yourself and those around you – wash your hands, cover your face, give others space.

21st Jan

Keeping us in touch with you

Dear patients,

As you are aware, we are currently working hard to give the Covid-19 vaccination to all eligible patients. Please do not contact us about getting vaccinated – everyone will be invited in due course, and we will not leave anybody out.

To make sure that we are able to reach you when the time comes, we ask that everyone checks that the contact details we use for you are correct. That applies to home telephone numbers, mobile telephone numbers, postal address, and email – any way we might be able to contact you.

If you need to update your details please contact the practice by <local arrangements>. This will ensure that, when it is your turn to be invited for a Covid vaccination, we can quickly get in touch and you will not miss out.

We will be in touch with all eligible patients about getting the Covid-19 vaccine as soon as we can. In the meantime, please remember do keep doing the basics to help protect yourself and those around you – wash your hands, cover your face, give others space.

16th Dec 2020

Stop Press

COVID-19 Vaccination Programme

As you will know, the Covid vaccination programme is underway and some of our patients have already been able to receive the jab at Portchester Health Centre.  Our staff have been proud to be part of a huge local effort to protect so many people, so quickly. 

In time, a vaccine will be available for everyone, but at the moment the clear priority – nationally and for us – is to focus on the most vulnerable first, those aged 80 or over,  people in nursing homes and nursing home staff, and some frontline health and care staff.. 

Please be reassured that we will be in touch with you when it is your turn. We know that many of you are keen to be vaccinated as soon as possible, but we must ask everyone to be patient – we are not holding reserve stocks of the vaccine and so cannot simply add in extra appointments. Calling or messaging the practice will not get you an appointment more quickly, but it will take our staff away from their other work. 

The government has said that the vaccination process will be a marathon, not a sprint. It will take time to protect everybody, but we will be in touch with you all as soon as we possibly can. And while you wait for that invitation please remember to do the basics, to keep yourselves safe – wash your hands, cover your face, and give other people space. 

Updated 21/01/2021
Please visit our website for regular updates

 
22nd Sep 2020

A Pledge to Our Patients about Antibiotics


Antibiotics only fight infections caused by bacteria. Like all drugs, they can be harmful and should only be used when necessary. Taking antibiotics when you have a virus can do more harm than good: you will still feel sick and the antibiotic could give you a skin rash, diarrhoea, a yeast infection, or worse.

Antibiotics also give bacteria a chance to become more resistant to them. This can make future infections harder to treat. It means that antibiotics might not work when you really do need them. Because of this, it is important that you only use an antibiotic when it is necessary to treat your illness.

Your health is important to us. As your healthcare providers, we promise to provide the best possible treatment for your condition. If an antibiotic is not needed, we will explain this to you and will offer a treatment plan that will help.

We are dedicated to prescribing antibiotics only when they are needed, and we will avoid giving you antibiotics when they might do more harm than good.

If you have any questions, please feel free to ask us.

Sincerely,

On behalf of Westlands Medical Centre


Alastair Bateman, SEH & FG CCG Prescribing Lead Sara Tiller, Managing Director SEH & FG CCG Barbara Rushton, Clinical Chair SEH & FG CCG

Summer Newsletter Page 1
4th Aug 2020

Westlands' Newsletter - Summer 2020

To read the full Newsletter please click here

11th Jun 2020

Introducing POD Team Working at Westlands

Our Ethos

Everyone does their best, for every patient, every time

 

Our Vision

'Looking to the future using innovative models of care to maximise our resources, continuing to provide first class General Medical Services, working alongside community and voluntary providers for the people of Portchester today, tomorrow and in the future.'

 

General practice has changed. Since its introduction in 1948 Covid19 has meant the most radical rethink how you can access your GP.  For the first time ever to keep you and our staff safe we have had to close our doors. Face to Face contact is now the least preferred way of us delivering our service to you.  Together we have needed to redesign how you can access us and how we can treat you.  The impact of COVID 19 is likely to be with us for some time.

 

At Westlands, we want to ensure you have:

 

  • Quicker access and response for routine GP or Nurse enquiries
  • Provide you with a named GP who will be responsible for your ongoing care and treatment

 

What is a POD team?

 

  • This is a team comprising of your Named GP, other healthcare professional and support staff who will be responsible for delivering the care you need and communicating to you

 

What are the outcomes we hope to achieve?

 

  • Provide you with continuity of care - this is a proven way to improve health and reduce emergency hospital admissions
  • Allow you direct access to your named GP via e-mail
  • Reduce the previous 3 week wait for a routine GP enquiry/appointment

 

 

How are we going to do this?

 

  • All patients at Westlands will be allocated to a POD team.
  • Each team will be led by 1 or 2 GP’s.
  • This team will be the point of access if you wish to see a GP routinely or have an enquiry/question for your GP.
  • We have created a ‘non urgent or healthcare need’ form on our website for you to complete
  • Every email will be reviewed by your named GP and we would expect to contact you within 5 working days of receiving the form
  • Your named GP will identify what type of care and treatment is best for you based on the information you tell us. You will be contacted by a member of your POD team to advise you of this.  You may get this via a text message or a phone call.
  • Your GP may request a ‘pre-consult’ this could include any tests or investigations that might be needed prior to your appointment, eg blood test, ECG, self-assessment questionnaires, self-help programmes
  • This means when you have your appointment with your GP  he or she will have all the information they need in order to assess your condition and make recommendations eg treatment, referral etc

 

What happens if I don’t have access to email?

 

We understand that there will be a small group of people who do not have access to emails or may find it difficult to email.  We are happy for you to telephone the Practice and the reception team member will send the email on your behalf to your POD team.

 

What do I need to do?

 

Please visit our website to familiarise yourself with the form www.westlandsmedicalcentre.nhs.uk

 

Please ensure we have your update contact details preferably a mobile number – this will ensure your POD team can make quick and direct contact with.

 

The reception team will no longer be able to make any routine appointments for you to see a GP, but remember every online email will be reviewed by your Named GP

 

What if I need to see a Doctor Urgently?

 

We will continue to run a duty service each day for patient who feels they have a medically urgent issue.

 

You can request an urgent consult by completing our Urgent care Form on the Practice website

1st Apr 2020

COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of thecoronavirus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for urgent on day appointments must be made via the phone 02392 377514. For routine enquires please contact us via our website. Visitwww.westlandsmedicalcentre.nhs.uk and complete the ‘Click here to contact your healthcare team multicoloured banner.
  • Each request will be passed to a doctor for assessment. You may find that we respond by text, by phone, by video link, or we may ask you to come to the surgery.
  • You will only be able to access to the surgery premises if you have been asked to do so and there will be clear arrangements discussed with you as to how you can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

If you need to have a face to face appointment, you may be asked to attend one of the following surgeries:

You will be given instructions on where to park and how to access the premises

Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

  • We can no longer provide any paper prescriptions. For repeat prescriptions,please order 2 weeks before you run out of medication.  You can order through Patient Access(if you are already registered) the NHS App (you can self-register) orwww.westlandsmedicalcentre.nhs.uk and complete the ‘Click here to contact your healthcare team multicoloured banner. You do not need to come to the surgery to register for the NHS App or our website. We are not currently able to complete new registrations for Patient Access.
  • If you cannot order your repeat prescription any other way, then please telephone the Practice on 02392 377514 to discuss further.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff to come to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or the surgery directly.

How can you help?

  • Please be patient – we are extremely busy and it may take some time to get through on the phone.
  • If you enquiry is not urgent and can wait until after this pandemic then please do not contact us at this time.   
  • Do you have a condition that you can treat at home or need general advice ? If you do then please try to do this with advice from NHS online or www.westlandsmedicalcentre.nhs.uk and complete the ‘Click here to contact your healthcare team’.

If you think you may have COVID-19 symptoms DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 online service to find out what to do next.

  • If you feel you need to see a doctor urgently for non-Covid-19 symptoms then please call 02392 377514 and we will discuss your needs.
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.

You can e mail the practice at FGCCG.WestlandsMC@nhs.net

  • Please check our website for further updates.

We anticipate there may be some staff shortages due to isolation rules and sickness, but strive to continue to give you the best possible care at this difficult time. We appreciate your continued support

30th Mar 2020

Update from Lloyds Pharmacy Westlands Grove

 

Due to the increase in medication requests It is currently taking 1 week from request of your prescription to us being able to dispense it to you

 

If you have requested routine medication then please allow 1 week for processing.  We would ask you then to send a text to 07547171813 with your name, address and mobile number.  As soon as you prescription is ready we will send you a text to come and collect – please do not come to the Pharmacy until you have been texted that your prescription is ready.  Please park in the community centre car park and go the  desk we have outside the entrance to Westlands Medical Centre.  Please do not ring this mobile number it will not be answered