Westlands' Newsletter - Summer 2020
To read the full Newsletter please click here
Introducing POD Team Working at Westlands
Everyone does their best, for every patient, every time
'Looking to the future using innovative models of care to maximise our resources, continuing to provide first class General Medical Services, working alongside community and voluntary providers for the people of Portchester today, tomorrow and in the future.'
General practice has changed. Since its introduction in 1948 Covid19 has meant the most radical rethink how you can access your GP. For the first time ever to keep you and our staff safe we have had to close our doors. Face to Face contact is now the least preferred way of us delivering our service to you. Together we have needed to redesign how you can access us and how we can treat you. The impact of COVID 19 is likely to be with us for some time.
At Westlands, we want to ensure you have:
- Quicker access and response for routine GP or Nurse enquiries
- Provide you with a named GP who will be responsible for your ongoing care and treatment
What is a POD team?
- This is a team comprising of your Named GP, other healthcare professional and support staff who will be responsible for delivering the care you need and communicating to you
What are the outcomes we hope to achieve?
- Provide you with continuity of care - this is a proven way to improve health and reduce emergency hospital admissions
- Allow you direct access to your named GP via e-mail
- Reduce the previous 3 week wait for a routine GP enquiry/appointment
How are we going to do this?
- All patients at Westlands will be allocated to a POD team.
- Each team will be led by 1 or 2 GP’s.
- This team will be the point of access if you wish to see a GP routinely or have an enquiry/question for your GP.
- We have created a ‘non urgent or healthcare need’ form on our website for you to complete
- Every email will be reviewed by your named GP and we would expect to contact you within 5 working days of receiving the form
- Your named GP will identify what type of care and treatment is best for you based on the information you tell us. You will be contacted by a member of your POD team to advise you of this. You may get this via a text message or a phone call.
- Your GP may request a ‘pre-consult’ this could include any tests or investigations that might be needed prior to your appointment, eg blood test, ECG, self-assessment questionnaires, self-help programmes
- This means when you have your appointment with your GP he or she will have all the information they need in order to assess your condition and make recommendations eg treatment, referral etc
What happens if I don’t have access to email?
We understand that there will be a small group of people who do not have access to emails or may find it difficult to email. We are happy for you to telephone the Practice and the reception team member will send the email on your behalf to your POD team.
What do I need to do?
Please visit our website to familiarise yourself with the form www.westlandsmedicalcentre.nhs.uk
Please ensure we have your update contact details preferably a mobile number – this will ensure your POD team can make quick and direct contact with.
The reception team will no longer be able to make any routine appointments for you to see a GP, but remember every online email will be reviewed by your Named GP
What if I need to see a Doctor Urgently?
We will continue to run a duty service each day for patient who feels they have a medically urgent issue.
You can request an urgent consult by completing our Urgent care Form on the Practice website
Hampshire and IOW Children and Young Persons Crisis Line
New Service starting on 4th May 2020
Telephone support for children aged 11-17yrs
Monday, Tuesday, Wednesday and Thursday 3pm-8:30pm
Freephone: 0300 303 1590
COVID-19: Our surgery plans and how this will affect you
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of thecoronavirus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- Our GP practice has now moved to a total triage system. This means that all requests for urgent on day appointments must be made via the phone 02392 377514. For routine enquires please contact us via our website. Visitwww.westlandsmedicalcentre.nhs.uk and complete the ‘Click here to contact your healthcare team’ multicoloured banner.
- Each request will be passed to a doctor for assessment. You may find that we respond by text, by phone, by video link, or we may ask you to come to the surgery.
- You will only be able to access to the surgery premises if you have been asked to do so and there will be clear arrangements discussed with you as to how you can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
If you need to have a face to face appointment, you may be asked to attend one of the following surgeries:
- Westlands Medical Centre, 20b Westlands Grove, Portchester PO16 9AD. Tel: 02392 377514
- Portchester Health Centre, West Street, Portchester PO16 9TU. Tel:02392176101
- Fareham Centre Practice, Osborn Road, Fareham PO16 7ER. Tel: 01329 823456
- Gudgeheath Lane Surgery, 187 Gudgeheath Lane, Fareham PO16 6QA. Tel:01329 280887
You will be given instructions on where to park and how to access the premises
Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.
- We can no longer provide any paper prescriptions. For repeat prescriptions,please order 2 weeks before you run out of medication. You can order through Patient Access(if you are already registered) the NHS App (you can self-register) orwww.westlandsmedicalcentre.nhs.uk and complete the ‘Click here to contact your healthcare team’ multicoloured banner. You do not need to come to the surgery to register for the NHS App or our website. We are not currently able to complete new registrations for Patient Access.
- If you cannot order your repeat prescription any other way, then please telephone the Practice on 02392 377514 to discuss further.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff to come to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or the surgery directly.
How can you help?
- Please be patient – we are extremely busy and it may take some time to get through on the phone.
- If you enquiry is not urgent and can wait until after this pandemic then please do not contact us at this time.
- Do you have a condition that you can treat at home or need general advice ? If you do then please try to do this with advice from NHS online or www.westlandsmedicalcentre.nhs.uk and complete the ‘Click here to contact your healthcare team’.
If you think you may have COVID-19 symptoms DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 online service to find out what to do next.
- If you feel you need to see a doctor urgently for non-Covid-19 symptoms then please call 02392 377514 and we will discuss your needs.
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
You can e mail the practice at FGCCG.WestlandsMC@nhs.net
- Please check our website for further updates.
We anticipate there may be some staff shortages due to isolation rules and sickness, but strive to continue to give you the best possible care at this difficult time. We appreciate your continued support
Update from Lloyds Pharmacy Westlands Grove
Due to the increase in medication requests It is currently taking 1 week from request of your prescription to us being able to dispense it to you
If you have requested routine medication then please allow 1 week for processing. We would ask you then to send a text to 07547171813 with your name, address and mobile number. As soon as you prescription is ready we will send you a text to come and collect – please do not come to the Pharmacy until you have been texted that your prescription is ready. Please park in the community centre car park and go the desk we have outside the entrance to Westlands Medical Centre. Please do not ring this mobile number it will not be answered