GPs will now manage all non-urgent healthcare requests, for example any requests for routine appointments, clinical enquiries or sick notes, via online requests. The form for this is here, or click the contact banner below.
If you have no internet access, or your healthcare need is urgent, then contact the surgery on 02392 377514.
To see a Nurse or Health Care Support Worker, you must make an appointment. This can be done in person at the Practice, or by telephoning: 02392 377514.
Alternatively you can register for our online services. You will then be able to book doctor and blood test appointments online from the comfort of your home.
Please make it clear to us if your problem needs immediate attention and be prepared to give the receptionist a summary of the problem. You may be offered an attendance time, or GP call-back. Please note it may not be the doctor you usually see.
If you are invited to come down to the practice to see the duty doctor or nurse, please be prepared for a wait. This is usually within 90 minutes of your attendance time. Regrettably we are unable to offer a specific appointment time, and clinical need may mean that people are not always seen in the order of arrival. In order to reduce the length of time people have to wait, we ask people to come down at staggered intervals - this is your attendance time.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.
Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Westlands is a training practice and has two resident GP trainers, Dr Nash and Dr Teodorescu. GP trainees are already fully trained doctors in their final training to become a GP. We will usually have one trainee, sometimes two.
We are fortunate to have medical students from Southampton University attached to the practice from time to time and we would be grateful for your help with their training. We will inform you if students are sitting in with your doctor but you may of course ask for them to leave if you are uncomfortable with this.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible for medical reasons. In this respect, if you do feel you need a home visit, you must call reception before 10:00.
Requests for home visits are assessed by GPs and you are likely to receive a ring-back. No guarantee is given that you will be visited at home, nor on the same day.
Only completely house-bound patients are eligible for a home visit
You may only request a home visit if you are housebound or are too ill to leave the house. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Unfortunately we cannot visit because a patient has difficulties in arranging transport. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
To cancel you can phone - 02392 377514, text CANCEL to: 07800 000199, or cancel your internet-booked appointment using our Online Services.
Late For Your Appointment
Please attend your appointment on time; if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
GP Extended Access Appointments
There are a wide range of appointments with doctors, nurses and HCSWs. This service is run by clinicians from the Fareham Area, and is based in Fareham Community Hospital and Portchester Health Centre. There will be both routine and same day appointments available.
Westlands also has some pre-bookable appointments available on a Tuesday from 06.00
For further information please follow this link to the Integrated Primary Care Access Service https://www.shpca.net/ipcas-gpea/